Return Policy

Everyone at Julian Gold wants you be completely in love with your purchase, but if for some reason you are not satisfied, we are happy to accept a request for a refund following our return policy. 

Please review our return policy carefully to ensure that your return request is in compliance prior to requesting a return authorization. 

 

- A receipt must accompany all returns.
- All return requests for a refund must be made within 14 days of the date of delivery. After 14 days, store credit will be issued on all return requests. 
- All jewelry, cosmetic, and lingerie sales are final.
- ALL SALES ARE FINAL ON MERCHANDISE THAT IS MARKED DOWN.

 

- All items must be returned new, unworn, unwashed, undamaged, and unused with a Julian Gold sales tag attached. Merchandise without the original Julian Gold tag will not be accepted.
- We do not offer online exchanges for items purchased online. 

 

To Request a Return:
Please send an email to info@juliangold.com to begin your return request. Please provide as much information including order number, name, date of purchase, and item description. Once your return request is processed, a shipping label will be issued.

When the return merchandise has been received and confirmed it is in compliance with our return policy, we will refund your original payment method. Please allow up to 7 business days to process your return depending on your payment type.