Everyone at Julian Gold wants you be completely in love with your purchase, but if for some reason you are not satisfied, we are happy to accept a request for a refund following our return policy.
Please review our return policy carefully to ensure that your return request is in compliance prior to requesting a return authorization.
- A receipt must accompany all returns.
- All return requests for a refund must be made within 14 days of the date of delivery. After 14 days, store credit will be issued on all return requests.
- All jewelry, cosmetic, and lingerie sales are final.
- ALL SALES ARE FINAL ON MERCHANDISE THAT IS MARKED DOWN.
- All items must be returned new, unworn, unwashed, undamaged, and unused with a Julian Gold sales tag attached. Merchandise without the original Julian Gold tag will not be accepted.
- We do not offer online exchanges for items purchased online.
To Request a Return:
Please send an email to firstname.lastname@example.org to begin your return request. Please provide as much information including order number, name, date of purchase, and item description. Once your return request is processed, a shipping label will be issued.